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Delivery times: 3-5 working days depending on item

Delivery Cost:

• Please note all pallet deliveries are delivered curbside - this is due to the policies of our external delivery partner and we apologies for any inconvenience caused by this.
• Our current promotion provides free delivery on all orders in excess of €149.99 – a limited number of products are excluded from this offer and are highlighted at point of purchase.
• Estimated delivery costs are shown at the bottom of your shopping cart. Delivery costs vary by weight and volume of your order. You will see the exact delivery costs during checkout, before you place your order. There are no hidden costs or charges when shopping at coopsuperstores.ie. Delivery Charge on products is based primarily on weight but the dimensions and type of product will also affect the delivery charge.
• We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

General:

• Coopsuperstores.ie provides nationwide delivery using fully insured couriers, to get your product delivered on time anywhere in Ireland.
• Once you have placed an order on this site you will receive a confirmation email detailing your purchase.
• It is our policy to dispatch your order within 48 hours on the island of Ireland. However, whenever possible we will send orders next day subject to stock levels.
• You are responsible for providing the correct address, telephone number and postal code and must be available to take delivery of all ordered product either in person or through an authorized assignee.
• All orders require a contact phone number, and all deliveries require a signature.
• Orders placed after 12pm Friday and on Saturday and Sunday, will be shipped by the following Tuesday.
• If you require urgent shipping please contact us and we shall endeavor to accommodate you.
• NOTE: Please allow extra days for delivery during any sale, holidays or promotional periods.

Non-Standard:

• Depending on the shape and weight of your item we may need to ship via a pallet/pallets or similar method. Which carries an extra delivery charge outlined in the table above.

Delay of delivery:

• In the event that all or part of your order is not available, we shall notify you by e-mail/phone as soon as possible. We will attempt to keep you regularly updated on any items ordered that are likely to be on back order for more than 14 days.
• For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the items(s). We will endeavor to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.
• Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment/delivery delays from our suppliers.

Undeliverable orders:

• Undeliverable orders that have been dispatched to the delivery address as supplied by the customer and consequently are returned to coopsuperstores.ie are subjected to a refund of the value of the products only (not including delivery charges) and less any applicable return costs charged by the carriers.

Non-delivery:

Please notify us within 7 days from the expected delivery date of a non-delivery. Please email us at ecommerce@dairygold.ie

Call ahead service:

• On your delivery day, our courier will call-ahead to let you know when to expect your delivery, unless it's very early in the morning. It is your sole responsibility to be available to take this call.

Accepting Delivery:

• We deliver throughout the island of Ireland; all deliveries must be signed for so please ensure someone is available. Delivery is between 9am and 5pm Monday - Friday (excluding bank holidays).
• We cannot provide a specific delivery time to customers as it depends solely on each individual couriers schedule.
• We do NOT deliver to PO boxes. All items are sent by recorded delivery and tracked via a number of reputable carriers, including DPD, An Post and K&L. The delivery address must be an address within Ireland and cannot be a freight forwarding location.
• Please check all deliveries for any damage prior to signing, as once signed for in good condition, you will then become the owner of the items and coopsuperstores.ie will not be liable for their loss or destruction.
• You are required to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing by emailing ecommerce@dairygold.ie of any damage on delivery or shortages within two days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.
• Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us at ecommerce@dairygold.ie within 2 days of delivery if any item has been incorrectly supplied.
• Proof of Delivery of products(s) shall be good evidence of delivery of the specific product(s) as requested by the customer and no question shall be raised as to delivery of individual items therein. Risk in respect of goods transfers to you the buyer upon execution of delivery docket.
• We send all our goods by courier. They will deliver the product to your home and take it off the truck by tail lift but the courier will not bring the products into your property due to insurance reasons. It is therefore your responsibility to arrange the necessary equipment or man power required in order to move the products to the desired place.
• You must advise at the time you place your order via the website of any difficulties that may be involved in the delivery (such as narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees.

• Your goods will be delivered by courier kerbside. The courier will hand over the delivery to you at the pavement outside your property. The courier will not be in a position to arrange movement of goods within the property.

  Unfortunately assembly or removal of packaging is not possible.  

  Please assume that the delivery will arrive on a large vehicle with a tailgate. If there is a problem with access or the roads are subject to vehicle weight/width/parking restrictions please inform us at the time of arranging delivery. If this information is not disclosed this may result in a non-delivery.

Remote Islands:

• A limited number of remote Islands off the Irish Coast are not covered by our courier service. Our customer service team will inform you immediately if this applies to your order.

Furniture and some larger item deliveries:

• Some furniture and larger items will have longer lead times as they may be delivered direct from the supplier. For items of this nature - the expected delivery times will be communicated to the customer.

Click & Collect:

• Payment: Coopsuperstores.ie take payment up front before items can be collected via Click & Collect.
• Collection Time: At Co-Op Superstore we endeavor to get your order ready for collection as soon as possible. However we can take up to 24 hours in some cases. When your item is ready for collection, you will get a notifcation.
• Holding Period: If an item is not collected within 72 hours we will automatically process a refund via your payment method.
• Refunds: Refunds will be processed via our Online Webstore team and will be processed as with Delivery items to your original payment method.
• Proof of Purchase: You may be asked to provide proof of purchase on Collection in store. We advise you have identification and the email/text of your order confirmation.
• Unavailable Items: We cannot always guarantee items will be available despite our best efforts. However we will contact you if any item in your order is unavailable.
• All other aspects of payment, order and refund remain the same as delivery and instore purchases.

Returns

Returns Policy – www.coopsuperstores.ie

General:

• This Returns Policy only applies where you make a purchase online from our website.
• We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
• You can amend an order provided we receive notice of your wish to amend before it is dispatched. If you wish to amend your order please contact ecommerce@dairygold.ie quoting your order reference number.

Returning an item you purchased:

• When you complete an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customized goods) up to 14 days (the “Cooling-Off Period”) after receiving your order for a refund of that item, or to exchange it.
• Temperature controlled products e.g. animal vaccines, are exempt and cannot be returned due to change of mind. These products are clearly marked as temperature controlled on their product page. This does not affect your statutory rights.
• This cancellation right is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. A full refund of the value of the goods will be made upon our receipt of the returned goods.
• This cancellation right does not apply in the case of:
  • Personalised or bespoke Products;
  • Products that are liable to deteriorate or expire rapidly;
  • Sealed products not suitable for return for health protection and hygiene reasons which have been unsealed; and
  • Products which are inseparably mixed with other items after their delivery.
• If you exercise the right to return in accordance with the above, you will be responsible for the direct cost of returning the goods to us.
• To cancel a purchase in accordance with your legal right to do so as set out in this Policy If you wish to return your order you must do one of the following:
  • Complete the cancellation form available here and send to ecommerce@dairygold.ie; (a link to the website cancellation form will also be included in our dispatch confirmation email); or
  • email ecommerce@dairygold.ie or contact our customer services team by telephone on 1890 22 11 33 or by post to Webstore, Co-Op Superstores, Raheen, Co. Limerick indicating your wish to return the Product; or
  • return the Product to your local Co-Op Superstores within 14 days of delivery. When contacting the online store or local Co-Op Superstore please have a copy of the order/invoice details available.
• All goods should be returned to your local Co-Op Superstores or via an insured, traceable service to: Webstore, Co-Op Superstores, Raheen, Co. Limerick, Ireland.
• Any breakages or damages must be reported to ecommerce@dairygold.ie within 2 days of delivery. If a Product is defective in any way, please return it immediately and we will replace the Product. We will also refund the cost of posting back the defective Product. Please retain proof of postage.
• All items returned must be in their original condition - in its original condition & packaging, with all labels intact. Items which contain a security seal can only be returned if the security seal has not been tampered with.
• Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You may be asked to provide evidence of the damaged goods if damaged in transit.
• There is free disposal of unused/damaged/out of date animal remedy product purchased through this website.
• Please ensure that the returns note enclosed with your order is completed and returned with your parcel.
• Please make sure goods are securely packaged to avoid damage in transit.
• Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We’ll refund you by the same method as payment (i.e. credit card, debit card, PayPal or credit account) regardless of whether item(s) returned to Webstore or your local Co-Op Superstores branch.
• Any item that is soiled and/or damaged (including excessive smoke etc.) will not be refunded and any returned items will be resent back to the original delivery address.
• If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
• This policy may be subject to change at any time.